Shipping and Returns
Shipping Info
A Note About Shipping:
You might have noticed that shipping rates are absolutely through the roof. Adding injury to this insult, you probably know that shipping produces carbon emissions. To offset these emissions, we plant one mangrove tree for every online order you place. Look at you go!
Order Processing:
Our fulfilment team works hard to get your carbon capture soaps and goodies to you. We’ll usually have your order out the door in 1-3 business days, depending on order volumes. As soon as your item has shipped, you will receive tracking information by email.
Shipping Destinations:
We ship to anywhere in Canada and USA as well as many international destinations. If we don’t ship to your location, shoot us an email at soap@cleano2.ca and we can work together to get you some of our silky-smooth CO2 sequestering suds.
CANADIAN SHIPPING RATES
Free Standard shipping for orders over $70 CAD (before tax)
- Rate options calculated at checkout
USA SHIPPING RATES
Free Standard shipping for orders over $70 CAD (before tax)
- Rate options calculated at checkout
* You can choose to see prices in USD using the menu in the top right of any page. USD shipping rates and prices are shown during checkout and will be calculated automatically from CAD using frequently updated exchange rates.
INTERNATIONAL SHIPPING RATES
International shipping rates are calculated by weight during checkout.
Tracked Package (typically takes one to two weeks).
Please contact your customs authority to find out if any additional import fees or taxes will be charged.
Returns
At CleanO2 we do our best to empower our consumers in the fight against climate change by offering them high quality carbon capture products. We are proud of our creations, but we recognize not every scent or product is perfect for everyone. No hard feelings!
We offer a full product satisfaction guarantee. If it turns out that a product isn't for you, we will happily refund your purchase or exchange it for a different product for you to try.
All we ask in return is your feedback on why you’re returning it. Your feedback is critical to us as we continue to improve our climate-change-fighting soaps!
If you purchased your product from our online store and would like to return it, please reach out to us by email at returns@cleano2.ca within 30 days of your order delivery date!