Shipping and Returns

Shipping Info

A Note About Shipping:

You might have noticed that shipping rates are absolutely through the roof. Adding injury to this insult, you probably know that shipping produces carbon emissions. To offset these emissions, we plant one mangrove tree for every online order you place. Look at you go! 

Order Processing:

Our fulfilment team works hard to get your carbon capture soaps and goodies to you. We’ll usually have your order out the door in 1-3 business days, depending on order volumes. As soon as your item has shipped, you will receive tracking information by email.

Shipping Destinations:

We ship to anywhere in Canada and USA. If you are located elsewhere and we don’t ship to your location, shoot us an email at soap@cleano2.ca and we can work together to get you some of our silky-smooth CO2 sequestering suds.

CANADIAN SHIPPING RATES 

Free Standard shipping for orders over $70 CAD (before tax)

  • Rate options calculated at checkout

USA SHIPPING RATES

Free Standard shipping for orders over $70 CAD (before tax)

  • Rate options calculated at checkout 

* You can choose to see prices in USD using the menu in the top right of any page. USD shipping rates and prices are shown during checkout and will be calculated automatically from CAD using frequently updated exchange rates.

INTERNATIONAL SHIPPING RATES

International shipping rates are calculated by weight during checkout.

Tracked Package (typically takes one to two weeks).

Please contact your customs authority to find out if any additional import fees or taxes will be charged.

 

Returns

 

At CleanO2 we do our best to empower our consumers in the fight against climate change by offering them high quality carbon capture products. We are proud of our creations, but we recognize not every scent or product is perfect for everyone. No hard feelings!

We offer a full product satisfaction guarantee. If it turns out that a product isn't for you, we will happily refund your purchase or exchange it for a different product for you to try.

All we ask in return is your feedback on why you’re returning it. Your feedback is critical to us as we continue to improve our climate-change-fighting soaps!

If you purchased your product from our online store and would like to return it, please reach out to us by email at soap@cleano2.ca within 30 days of your order delivery date!

Manager of Sales

ABOUT US

CleanO2 is committed to reducing global greenhouse gases
emitted from large commercial buildings and converting CO2 into everyday products. Every CleanO2 consumer product is made with carbon that would otherwise have been released into the atmosphere if not captured by our CarbinX
units and turned into amazing products that are great for you, the community, and the environment.

ROLE SUMMARY

Objective

To increase CleanO2 products sales. This includes maintaining and supporting existing sales channels as well as developing an aggressive and adaptive sales strategy and program.

Sales

→ Develop and execute a product sales strategy for CleanO product lines

→ Define ‘what we are selling’ – not just a product but a lifestyle, a feeling, a way of life, an emotion

→ Understand who we are selling to:

- Companies

- Institutions

- Unit sales customers (i.e. cyclical products line)

- Individual consumers

- Target groups

- Communities/Charities

Other

→ Develop and implement processes for how we are selling. This includes but not restricted to cold calls, mailers, door knocking, networking, event promotions.

- Corporate programs

- Retail stores

- Online

- Local Markets

- Word of Mouth

- Promotional

- Subscriptions

- Other – be creative

→ Establish strong sales targets and develop measurement tools
to provide progress to these sales targets

→ Regular reporting of sales activities and results

→ Quantitative sales tracking (concise, direct measurement) Update sales strategy/plan

- as new products are introduced

- as new opportunities are identified

- as input is consolidated from customers and other key
stakeholders

→ Ensure strong sales relationships are established and
maintained

→ CUSTOMER SERVICE IS KEY!

→ Provide input to production and marketing teams of input
received from customers. Continual improvement is our objective

Other duties as assigned

There are many! We are a startup and that means we all do
what we have to do to bring on success.

HAVE FUN

You will spend too much time here to not have fun and share
positive experiences.

SKILLS

Robust sales skills

Strong organizational and time management skills

Proficient with MS Office; experience with Katana is an
asset

Ability to work independently and collaborate across teams;
team player Excellent written and verbal communication skills

Exemplary customer service and training skills

Flexible, adaptable, solutions-focused, and highly motivated

Term: Permanent full-time contract; 3-month probationary
period

Schedule: Monday to Friday; 8:30 am – 5:00 pm

Schedule flexibility and occasional travel are required

40-hour work week Work remotely: No

CleanO2 offers an inclusive hiring environment. We are an
equal opportunity employer and consider all qualified applicants equally
without regard to race, colour, religion, sex, sexual orientation, gender
identity, national origin, veteran status, or disability status.